Refunds & Returns
We want you to be entirely happy with your from a place far away purchase. If you are at all dissatisfied with your purchase, for whatever reason, please contact us by email at firstname.lastname@example.org
Under the United Kingdom's Distance Selling Regulations you have the right to cancel your order. To do so you must inform us in writing within 14 days from the day after receipt of your order to our Customer Services Department, either by post or email. Returning any item within 14 days will also be taken as notice of cancellation of your order (or part of your order). Please quote your order number on all correspondence. Goods are provided to you on approval and legal title to the goods will not pass to you until the 14 days post-delivery period has expired. On receipt of the goods, we will give you a full refund of the amount paid or an exchange/credit as required. If you return goods on which you have received a discount/offer, that discount/offer will no longer apply if you fall below the discount/offer threshold. The contract in respect of sale of goods between from a place far away and you requires that you return the goods to from a place far away on cancellation. This does not affect your statutory right.
Please remember that the products are your responsibility, as a customer, until they reach us. For your own protection, we recommend that you send any returns by a postal/courier service that provides insurance for the value of the goods, a dispatch certificate or document and a signed proof of delivery. Please retain your Certificate of Posting and keep it safe until you have received your refund from us.
Please allow up to 21 days for both UK and International Returns to be processed.